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EU AI Act & GDPR Compliance Checklist for AI Customer Support & Ticketing Agents
Customer service chatbots must comply with EU AI Act Article 50(1) human-interaction disclosure, Article 4 AI literacy, and GDPR Article 28/35 data protection rules.
Statutory Baseline Classification
Default EU AI Act TierLIMITED_RISK_ART_50
GDPR Article 35 DPIAMandatory Prior Assessment
Required Regulatory Deliverables for AI Customer Support & Ticketing Agents:
- Article 50(1) Clear & Prominent User Disclosure Notice
- Article 4 Staff AI Literacy Certification Policy
- Article 50(2) Synthetic Content Marking Spec
- Article 35 DPIA (Necessity, Proportionality & Residual Risk)
- Article 30 Record of Processing Activities (RoPA) Entry
- Article 28 Data Processing Agreement & Sub-processor Audit
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